Anonymous asked 9 years ago
Good morning.
I have successfully imported a PDF before, then it randomly stopped working. The backend shows the progress as 0%.
After searching around the interwebs to find a solution, I noticed in the settings area the following:
I have successfully imported a PDF before, then it randomly stopped working. The backend shows the progress as 0%.
After searching around the interwebs to find a solution, I noticed in the settings area the following:
- PHP is 5.3 or higher
- Imagick PHP Extension is not loaded
- Imagick PHP Wrapper is not supported
- Imagick PDF Support is not enabled
- GhostScript is supported. v.8.70
- Upload folder:
/home/bmchs/public_html/wp-content/uploads/pdf-light-vieweris writable - Logs folder:
/home/bmchs/public_html/wp-content/pdf-light-viewer-logs/is writable
We use GoDaddy and according to them, Imagick is loaded. So I am unsure how to get our functionality back. Any thoughts?
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replied 9 years ago
Hello, could you please send output of phpinfo() command of your site to the support@teamlead.pw ? Especially the part related to the Imagick extension – https://nimbus.everhelper.me/client/notes/share/370681/Dgo1SUGRGEf9MEseFegiMoBGZu8pQGnt/