We’ve been able to convert PDF’s up until now and are getting this error thrown back: Import process failed due to the unknown error. Also at the bottom of the edit page we see this: [pdf-light-viewer] shortcode cannot be rendered due to the error: No converted pages found.
If PDF has been already converted, then probably there were some errors during the import. Please check plugin error log on the settings page and your site error log for errors.
There are no plugin logs, this is the first time we are seeing these errors. Let me know what else is needed to troubleshoot. Thanks.
- os -> Linux dallas178.arvixeshared.com 3.10.0-818.104.22.168.ELK.el6.x86_64 #1 SMP Thu May 24 16:26:56 CDT 2018 x86_64
- php -> 5.6.35
- mysql -> 5.6.41-84.1
- wordpress -> 5.2.1
Today's log file doesn't exist