Error importing pdf: FailedToExecuteCommand

QuestionsCategory: PDF Light ViewerError importing pdf: FailedToExecuteCommand
Sebastian Juel Hemmersam asked 1 year ago

The pdf files cant be oploaded. When i’m trying to import a pdf containing jpg images, it gives me this message: “Import process failed due to the error: unable to open image `/var/www/’: No such file or directory @ error/blob.c/OpenBlob/2589”
Hoping someone knows the answer.

1 Answers
supportsupport answered 1 year ago

Hello Sebastian,
Similar issue could be related to the filename. Sometimes underlying software for import PDFs cannot parse non-latin symbols from the file name. Could you please try to rename your file to something simple like “example.pdf” or “123.pdf” and then try to import it to check if the issue persists?
Thank you