Import process failed due to the error: undefined

QuestionsCategory: PDF Light ViewerImport process failed due to the error: undefined
VP asked 10 years ago
Hi. I have the PDF Light Viewer Plugin Pro and im having problems uploading pdf files. When I import PDF (choose pdf file), click the checkbox Enable import and then publish, everything starts ok. Then it goes up to 8% and stops there. I waited for about 1,5 hours to upload 2 page PDF file (pdf size 435kb) but it stays there, 8%. When I checked my medialibrary, there was over a 100 pages of  image/jpeg files of this same (2016/11/pdf-1187-page-00001.jpg) file. I did manage to upload 5 PDF files succesfully before this issue(all of those over 8 pages) but now I cant upload any other files.
Any ideas?
 Thank you,
 -Raitio
support
replied 10 years ago

Hello VP, no ideas so far but this is unusual behaviour. Is it possible to test that PDF ourselves? If yes, please send it to the support@teamlead.pw