PDF Light Viewer Pro: Blue and grey patches on PDF pages after Upload

QuestionsCategory: PDF Light ViewerPDF Light Viewer Pro: Blue and grey patches on PDF pages after Upload
Tanya Quintieri asked 6 months ago

Hi, I am having serious issues with a PDF file. After uploading a perfectly good PDF, some pages have big blue and grey blotches all over them. See screenshots!
Screenshot
This magazine is supposed to go online at midnight, so I appreciate a quick fix!

super replied 5 months ago

Hello Tanya, is this issue still actual?

Tanya Quintieri replied 3 months ago

Hi, yes! See http://somastermind.com/project/2017-3/. Thumbnails aren’t right either. Please advise. My client is going nuts on me.

super replied 3 months ago

I see – the first thumbnail is missed. I’ve tried to import PDF and I can confirm the same issue on our side. Is this the only PDF which the described issue? Is it possible, that the PDF just corrupted?

supportsupport replied 3 months ago

At least I can see the other one works fine http://somastermind.com/project/2017-2/#page/32

Tanya Quintieri replied 3 months ago

I had the same issue with the previous PDF. I compressed it and then it was gone. But this one is already compressed. The PDF is fine, see the download button on the site (http://somastermind.com/project/2017-3/).

2 Answers
supportsupport answered 3 months ago

Hello Tanya,
The issue should be fixed in the version 1.3.19 released today. Thank you for your help and please let us know if the fix introduced in the v1.3.19 will solve the problem.

Tanya Quintieri replied 3 months ago

Thanks! That worked.

Tanya Quintieri answered 2 weeks ago

It is happening again. πŸ™Β 

supportsupport replied 2 weeks ago

Could you please share a link if it’s public? Is it happening on the same site?

Tanya Quintieri replied 1 week ago

It was the 4th issue. http://somastermind.com/project/4-2017/. I uploaded and reimported it like 25 times. Eventually, the blots were gone. They were on page 22 and the last page. For some reason, it worked now. I just find it super annoying that I have to re-import the same file 10’s of times to make it work. πŸ™

supportsupport replied 7 days ago

I understand. Unfortunately we cannot reproduce this issue so far. It could be related to many pieces of software which make the website work. Considering that the issue is not permanent it could be related to the server resources as well.