PDF Light Viewer Pro – Not importing files

QuestionsCategory: PDF Light ViewerPDF Light Viewer Pro – Not importing files
Luke asked 2 years ago

My pro addon does not import files, it says: 
[pdf-light-viewer] shortcode cannot be rendered due to the error: No converted pages found.
If PDF has been already converted, then probably there were some errors during the import. Please check plugin error log on the settings page and your site error log for errors.
 
But the error log is empty.
 
Regards
Luca

supportsupport replied 2 years ago

Hello Luke, could you please describe the steps which you’ve taken to import. If possible share with me your site’s error log.

Are there all requirements met on the page http://www.crystalnails.ch/newsite/wp-admin/options-general.php?page=pdf-light-viewer ?

Also, probably the fastest way to debug the issue is to check it on your site. If this possible, please share some temporary wordpress access so I could check the issue by myself. In this case please send accesses to the support@teamlead.pw

1 Answers
supportsupport answered 2 years ago

Hello Luca,
 
I checked your plugin copy and it worked fine for me, please check PDF’s archive page in your site’s backend.
 
Please note, saving post doesn’t start the import process. To start the import process please check “Enable import” checkbox before post saving.