White border box around the pages after importing

QuestionsCategory: PDF Light ViewerWhite border box around the pages after importing
Marco asked 1 week ago

Dear customer support, the PDFs i’m importing are pretty one all the same, same shape, same output settings etc.
Some PDFs are perfect, on others PDFs after importing a white boxed border appear around the page, on all the pages. But this border does not exist before the importing.
Also, if i click on download button i can see the pdf i upload without the white borders, so really i tried to import, save again, reconvert, etc. but can’t understand why some files are boxed into this white border.
Can you give me an advice please?
Thank you.

supportsupport replied 5 days ago

Hello Marco, could you please provide link to the page where we can see the issue with the border? You can also send us two PDFs – the one, which imports correctly and the one, which has border after the import? You can send them to the support@teamlead.pw