Error PDF Preview

QuestionsCategory: PDF Light ViewerError PDF Preview
Gerson Salcedo asked 5 years ago
I have problems with the plugin. I import new PDFs but at the end I get a message that says:

[pdf-light-viewer] shortcode cannot be rendered due to the error: No converted pages found.
If PDF has been already converted, then probably there were some errors during the import. Please check plugin error log on the settings page and your site error log for errors.

 
Also in the list of PDFs I post a message that says:

You have not yet converted the PDF.Note: it normally takes just 60 to 90 seconds for the conversion of small PDF file after submission. Thank you for your patience!

Import status unknown 0%

support
replied 5 years ago

Hello Gerson, could you please check our Upload How To demo and confirm that you’re trying the same steps – https://support.wp.teamlead.pw/dwkb/simple-upload-how-to/ ? Thank you